AskFLC

AskFLC

Your AI Assistant

Managing Your Personal Information

Access, update, or delete your data

Your Data, Your Control

At AskFLC, you have complete control over your personal information. You can view, update, download, or delete your data at any time. This guide explains how to manage your information and exercise your privacy rights.

Accessing Your Account Information

How to View Your Data:

1

Go to Settings

Click your profile picture or initials in the top-right corner, then select "Settings" from the dropdown menu.

2

Navigate to Account Tab

In Settings, click on the "Account" or "Profile" tab to see your personal information.

3

Review Your Information

You'll see all personal data we have about you:

  • Full name and email address
  • Phone number (if provided)
  • Account creation date
  • Subscription status and billing information
  • Usage statistics (questions asked, files uploaded)

Updating Your Information

Changing Account Details

You can update most of your personal information directly from Settings:

Update Name

Settings → Account → Edit Profile → Change your full name → Save

Update Email

Settings → Account → Change Email → Enter new email → Verify via confirmation link

Update Phone Number

Settings → Account → Phone Number → Edit and save

Change Password

Settings → Security → Change Password → Enter current and new password

Updating Payment Information

To change your payment method or billing address:

  1. Settings → Subscription → Payment Method
  2. Click "Update Payment Method"
  3. Enter new card details or select different payment option
  4. Update billing address if needed
  5. Save changes

Downloading Your Data

Request Data Export

You have the right to receive a copy of all your personal data in a portable format:

How to Export Your Data:

  1. Go to Settings → Privacy & Data
  2. Click "Download My Data"
  3. Select what you want to include:
    • Account information
    • Conversation history (Premium+ only)
    • Uploaded files
    • Usage data and statistics
  4. Click "Request Export"
  5. You'll receive an email with a download link (usually within 24-48 hours)
  6. Download your data as a ZIP file containing JSON and CSV files

Note: The download link expires after 7 days. You can request a new export anytime. For security, you'll need to verify your identity via email before downloading.

Deleting Your Information

Deleting Specific Data

You can delete certain types of data without closing your account:

Delete Conversation History

Premium+ users: Settings → Privacy → Conversation History → Delete All or Select & Delete

This action is permanent and cannot be undone

Delete Uploaded Files

Premium+ users: Settings → Files → Select files → Delete

Files are permanently removed from our servers

Deleting Your Account

Permanently delete your AskFLC account and all associated data:

How to Delete Your Account:

  1. Go to Settings → Account
  2. Scroll to the bottom and click "Delete Account"
  3. Read the warning about what will be deleted
  4. Enter your password to confirm
  5. Click "Permanently Delete My Account"
  6. You'll receive a confirmation email

⚠️ Important: Account deletion is permanent and cannot be undone

When you delete your account:

  • All personal information is permanently deleted
  • Conversation history is erased
  • Uploaded files are removed from our servers
  • Active subscriptions are canceled (no refunds for partial months)
  • Your email address becomes available for new registrations after 30 days

Privacy Settings

Control Your Privacy:

Marketing Communications

Settings → Notifications → Toggle "Marketing emails" off to stop promotional messages (you'll still receive important account and security emails)

Usage Data Collection

Settings → Privacy → Toggle "Share usage data" to control whether we collect analytics data to improve the service

Cookie Preferences

Settings → Privacy → Cookie Settings → Choose which optional cookies to allow (functional, analytics, marketing)

AI Training Opt-Out

Settings → Privacy → Toggle "Use my data for AI training" off if you don't want your anonymized conversations used to improve AI models

Data Retention After Deletion

What Happens to Your Data?

Immediate Deletion (Within 24 hours)

  • Account access is revoked immediately
  • Personal information is removed from active databases
  • Conversations and files are deleted

30-Day Grace Period

Some data is kept in backup systems for 30 days to allow account recovery in case of accidental deletion. After 30 days, all backups are permanently deleted.

Legal Retention

Certain information may be retained longer if required by law (e.g., billing records for tax purposes, security logs for fraud prevention).

Getting Help

If you need assistance managing your personal information or exercising your privacy rights:

We're Here to Help

We typically respond to data access, correction, or deletion requests within 5 business days. For complex requests, we may need up to 30 days as allowed by law, and we'll keep you updated on progress.

Copyright © 2026 FLC Insurance Services Inc. - All Rights Reserved.

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This website is operated by FLC Insurance Services Inc., a licensed health insurance agency, and is required to comply with all applicable federal laws, including the standards established under 45 CFR § 155.220(c) and (d) and standards established under 45 CFR § 155.260 to protect the privacy and security of personally identifiable information.

By creating an account, you consent and to being contacted by an FLC Insurance Services Inc., agent or an agent you have found on our site by phone, email, and text/SMS to the home, office or mobile number(s) you provided, even if your provided number is on a National, State, or Private, Do Not Call List. If you are visually impaired, please call us directly at (800) 459-5750 for further assistance.