AskFLC

AskFLC

Your AI Assistant

Managing Your Subscription

Change or cancel your plan anytime

Subscription Management Overview

AskFLC gives you complete control over your subscription. Whether you want to upgrade to a higher plan, downgrade to save money, update your payment method, or cancel entirely, you can make changes anytime with no long-term contracts or commitments.

Accessing Subscription Settings

Quick Access Steps:

  1. Click your profile picture/initials in the top-right corner
  2. Select "Settings" from the dropdown menu
  3. Navigate to the "Subscription" or "Billing" tab
  4. View your current plan, billing cycle, and management options

Upgrading Your Plan

How to Upgrade

  1. Go to Settings → Subscription
  2. Click "Upgrade Plan" or "Change Plan"
  3. Select the plan you want to upgrade to
  4. Confirm your upgrade

What happens when you upgrade:

  • Changes take effect immediately
  • You'll be charged a prorated amount for the remainder of your billing cycle
  • New features unlock instantly
  • Next billing will be at the new plan's price

Downgrading Your Plan

How to Downgrade

  1. Go to Settings → Subscription
  2. Click "Change Plan" or "Downgrade"
  3. Choose the lower-tier plan you want
  4. Confirm the downgrade

What happens when you downgrade:

  • Changes take effect at the end of your current billing period
  • You keep premium features until the period ends
  • No immediate charge - you'll be billed at the lower rate next cycle
  • Some features may become unavailable after the downgrade

Updating Payment Information

Change Payment Method

Update your credit card, switch to digital payments, or change billing details:

  1. Go to Settings → Subscription → Payment Method
  2. Click "Update Payment Method"
  3. Enter new payment details
  4. Save changes

Supported Payment Methods:

  • ✓ Credit and debit cards (Visa, Mastercard, American Express)
  • ✓ Apple Pay
  • ✓ Google Pay
  • ✓ Venmo
  • ✓ PayPal

Viewing Billing History

Access your complete billing history to view past invoices and download receipts:

  1. Go to Settings → Subscription → Billing History
  2. View all past charges with dates and amounts
  3. Click any transaction to view detailed invoice
  4. Download PDF receipts for your records or expense reports

Canceling Your Subscription

How to Cancel

  1. Go to Settings → Subscription
  2. Click "Cancel Subscription" at the bottom
  3. Select your reason for canceling (optional)
  4. Confirm cancellation

What happens when you cancel:

  • You keep premium access until the end of your billing period
  • No further charges will be made
  • Your account reverts to Free plan when the period ends
  • Conversation history (Premium+ feature) is preserved for 30 days
  • You can resubscribe anytime without losing your account

Need to Pause Instead?

While we don't currently offer a pause feature, you can cancel and resubscribe later. Your account information and preferences are preserved, making it easy to come back anytime.

Subscription FAQs

Will I lose my data if I downgrade or cancel?

No, your account and most data remain intact. However, premium features like conversation history may have limited retention on Free plans. Files you uploaded remain accessible for 30 days after downgrade/cancellation.

How do refunds work?

For monthly plans, no refunds are provided - your subscription remains valid until the end of the month you've paid for. For yearly plans, pro-rated refunds are available after the current month ends if you cancel. Refunds are calculated based on unused full months remaining in your subscription period.

What happens to team members if I cancel Business plan?

Team members lose access to the shared workspace but retain their individual accounts. They can continue using AskFLC with Free plans or subscribe individually.

Can I change my billing cycle?

Currently, all plans are billed monthly. Annual billing options may be available in the future. Contact support if you're interested in annual pricing for Business or Enterprise plans.

Need Assistance?

Our support team is here to help with any subscription questions or issues:

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