Privacy Policy Overview
What data we collect and how we use it
Our Privacy Commitment
At AskFLC, we believe in transparency about how we collect, use, and protect your information. This overview summarizes our privacy practices in plain language. For complete details, please read our full Privacy Policy.
Data We Collect
Information You Provide
Data you directly give us when creating and using your account:
- •Account Information: Name, email address, password, and phone number
- •Conversation Content: Questions you ask and AI responses you receive
- •Uploaded Files: Documents, images, and files you share (Premium+ only)
- •Payment Information: Billing address and payment method details (processed securely by our payment partners)
- •Communication: Messages you send to our support team or feedback you provide
Information We Collect Automatically
Technical data collected when you use AskFLC:
- •Device Information: Device type, operating system, browser type and version
- •Usage Data: Pages visited, features used, time spent, and interaction patterns
- •IP Address: For security, fraud prevention, and approximate location
- •Cookies: Small files stored on your device to remember preferences and sessions
- •Error Logs: Technical data when errors occur to help us improve the service
How We Use Your Data
1. Providing the Service
We use your data to operate and improve AskFLC:
- Process and respond to your AI questions
- Maintain your account and preferences
- Analyze uploaded files (Premium+ feature)
- Save conversation history (Premium+ feature)
2. Improving Our Service
We analyze usage patterns to enhance your experience:
- Identify and fix bugs or technical issues
- Develop new features based on user needs
- Improve AI response quality and accuracy
- Optimize app performance and speed
3. Communication
We may contact you about:
- Important account updates or security alerts
- Subscription billing and payment issues
- New features or service improvements
- Promotional offers (you can opt-out anytime)
4. Security & Fraud Prevention
We use data to protect you and our service:
- Detect and prevent fraudulent activity
- Verify identity during login attempts
- Monitor for security threats
- Comply with legal obligations
Data Sharing & Third Parties
When We Share Your Information
We limit data sharing to these specific circumstances:
Service Providers
We share minimal data with trusted partners who help operate our service (cloud hosting, payment processing, analytics). They're contractually bound to protect your data and can only use it for specified purposes.
Insurance Agents (With Your Consent)
If you use our agent directory and choose to contact an agent, we share only the information necessary for them to respond to your inquiry (name, email, phone, message).
Legal Requirements
We may disclose information if required by law, court order, or to protect rights, property, or safety of AskFLC, our users, or the public.
Business Transfers
If AskFLC is acquired or merged, your data may be transferred to the new owner, who will continue to honor this privacy policy.
What We Never Do
Sell Your Data: We never sell, rent, or trade your personal information to third parties for marketing purposes
Share Conversations Publicly: Your conversations are private and never published or shared without explicit consent
Use for Targeted Ads: We don't use your data for behavioral advertising or share it with ad networks
Your Privacy Rights
Access Your Data
You can request a copy of all personal data we hold about you.
Correct or Update
Update your account information anytime through settings.
Export Your Data
Download your conversations and files in a portable format.
Delete Your Account
Permanently delete your account and associated data.
Cookies & Tracking
How We Use Cookies
Cookies are small text files stored on your device that help us provide a better experience:
Essential Cookies (Required)
Necessary for the site to function: authentication, security, session management
Functional Cookies (Optional)
Remember your preferences and settings for a personalized experience
Analytics Cookies (Optional)
Help us understand how you use the site to improve performance and features
You can manage cookie preferences in your browser settings or through our cookie consent banner.
Children's Privacy
AskFLC is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. Parents who believe their child has provided information should contact us at privacy@askflc.com.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and/or a prominent notice in the app. We encourage you to review this policy periodically.
Last updated: January 2025
Contact Us
Questions about our privacy practices or this policy?
- Email: privacy@askflc.com
- Support: support@askflc.com
- View detailed Privacy Policy